Return&Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  Miracle.Mall@outlook.com. If your return is accepted,The support team will send you the product return address via email.Items sent back to us without first requesting a return will not be accepted.

Customer will be given a Product Refund—shipping & handling fees will NOT be refunded.

Please note that we’re not able to cover any return shipping costs and the original shipping fees are non-refundable.

You can always contact us for any return question at  Miracle.Mall@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Products are unable to be exchanged. However, you are able to return the unwanted item(s) for a refund and place a new order for the desired item(s).

When you’re shipping your items back to us, the best idea is to choose a mailing option which gives you the option to track the package, as well as one that offers you compensation for loss of or damage to your parcel. If the package doesn’t reach us, we won’t be able to process your return, so it’s important that you make sure it stays safe in transit. Please wrap your package carefully so it doesn’t get damaged in the returns process, as we won’t be able to exchange or refund damaged products.

Refunds
Once we receive and inspect your return, we will notify you via email within 3 business days and let you know if your refund has been approved. If approved, you will be automatically refunded via your original payment method. Keep in mind that it may also take your bank or credit card company some time to process and post the refund.

Last updated: [October 1, 2023]