FAQs

Orders

What countries do you ship to?
We ship to most countries around the world.

How long does it take to ship my order after I make a purchase?
It usually takes 1-3 business days to pack and ship an order after purchase.

My order is being shipped internationally. Will I receive a customs charge?
Orders that are shipped internationally may be subject to customs charges.
You as the customer are responsible for all charges.

How can I cancel my order?
We're sorry to hear that you'll be cancelling your order with us! We may be able to cancel your order for you if it hasn't been processed out yet,If your order has already been processed to ship, we will be unable to cancel your order.
Please contact our Customer Support Team with your order number, and we will look into the status of the order and assist you accordingly.

Can I make changes to my order?
We do apologize for the inconvenience, however, we are unable to make changes to your order.
If your order has not been processed out yet, what we can do is cancel the current order so you can make a brand new order with which you prefer. However, if the order has been processed for shipping, we will be unable to cancel the order.
Please contact our Customer Support Team to request a cancellation.


Return & Warranty

How much time do I have to return my purchase?
We offer a 30 day (from time of delivery) money back guarantee on all our products.

What is not covered by warranty?
Normal wear and tear of product use Misuse, lack of care, mishandling, accident, abuse or other abnormal use Use of the product other than for its intended purpose Damage caused by improper or unauthorized repair or maintenance Product that has been modified or altered.

Can I exchange my item for a different product?
At this time, we do not have an exchange program available. We kindly ask that you return the item(s) for a refund and place a brand new order with the item(s) you prefer.
Please refer to our Returns Guideline for instructions on how to return your product.

What should I do if I received a defective or damaged item?
We are sorry to hear that you’ve received your item in this condition. If your item arrived defective or damaged, please contact our Customer Support Team. We will assist you with a replacement through our Warranty Program as promptly as possible.

How can I initiate a return?
To start a return, you can contact us at Miracle.Mall@outlook.com
Choose the item(s) you wish to return, and enter the reason for return for each item.
We’ll take care of the rest! You should receive an email notification of the refund once we have received and processed the returned package.

How long does it take for a refund to be completed?
Once the return package has been shipped, please allow the normal transit time plus 3-5 business days for the package to be received and processed by our Returns Team. The refunded amount should reflect back onto the original method of payment within 5 business days after you receive a refund confirmation email from us.


Products

How should I clean my case?
Generally, we suggest to our customers to clean our cases with mild soap and warm water or with a damp microfiber cloth. Most stains can be removed using these methods. The products can then be air dried or dried lightly with a paper towel.

Please note that any damages that occur during cleaning attempts or during the cleaning process are not covered under our warranty program. We advise that you always use care and caution when cleaning your case or other products.

Are the cases NFC compatible?
Yes!If your phone has the NFC function, our cases will be compatible! In general, NFC signals should be able to penetrate through the case so long as the back center of the phone (where the NFC technology is built into the phone's battery) is tapped to the sticker or other device that are NFC enabled.

Do clear phone cases scratch easily?
Our clear cases have been designed with an anti-scratch layer on the outside, which adds a heightened level of protection but won't prevent all scratches.

However the insides of these cases do not have this anti-scratch layer, so there is still a chance that scratching could occur if dust or grit gets inside the case. For this reason, please take care when cleaning your case or your phone, as even the tiniest dirt particles could cause scratching damage.

 

Shipping

What are the countries you are able to ship to? Can you ship to my location?
We can ship all over the world!You may view the available shipping methods and shipping cost estimates by adding the desired items into your Cart and entering your shipping information during the check-out process. If certain shipping methods are not visible within the given shipping options, it is most likely unavailable to the shipping address you have provided.

I entered the wrong shipping address for my order. Am I able to change it?
If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you. If your order has already been processed for shipment or is already in transit, we unfortunately are unable to modify the shipping address. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact our Customer Support Team and we will do our best to assist you further.

What should I do if I didn't receive my shipment?
If you think that your package is lost or delayed, please contact our Customer Support Team with your order number, and we will review the information to see how we can assist you. We want to ensure that you are able to receive and enjoy your products, and we will try our best to make that happen! In the case that a shipment has been marked as delivered but not actually received, here are a couple things you can do before contacting our team: Check with your neighbors, building management, or security to see if they may have received it on your behalf. Contact your local post office as they may be holding the package at their facility following an unsuccessful delivery attempt.

Why am I being asked to pay additional charges for my international shipment?
When purchasing any goods online, some or all of these goods may not originate in the country you reside in. Therefore, the products may be subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders. These charges are charged by each individual country and the chosen courier based on the value of the product(s) being imported. These additional charges will be collected from the recipient by the shipping carrier at the time of delivery, and the recipient of the order will be responsible for any charges. Please feel free to contact your local customs office for additional information or questions.